Privacy Policy
Your privacy matters to us. Learn how we protect your data.
1. Data We Collect
We collect information you provide directly: name, email, phone number, shipping address, and payment details. We also collect usage data: browsing history, search queries, device information, and IP address.
2. How We Use Your Data
We use your data to process orders, personalize your experience, send order updates, improve our services, prevent fraud, and comply with legal obligations. We may use anonymized data for analytics and marketing insights.
3. Data Sharing
We share your data with sellers (for order fulfillment), logistics partners (for delivery), payment processors (for transactions), and analytics providers. We never sell your personal data to third parties.
4. Cookies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyze traffic, and personalize content. You can manage cookie preferences in your browser settings.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. We store your data on secure servers located in compliance with Tunisian regulations.
6. Your Rights
Under the Tunisian Data Protection Law (Loi organique n 2004-63), you have the right to access, correct, update, or delete your personal data. You may also object to data processing or request data portability.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 5 years as required by Tunisian commercial law.
8. Children's Privacy
Tounyx is not intended for children under 18. We do not knowingly collect personal data from minors. If we discover we have collected data from a child, we will delete it promptly.
9. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes via email or a notice on our platform. Your continued use constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related inquiries, contact our Data Protection Officer at privacy@tounyx.tn or write to: Tounyx, Rue du Lac Biwa, Les Berges du Lac, 1053 Tunis, Tunisia.