You have 14 days after delivery to request a return. The request is made from your orders page, and the seller approves it then agrees with you on how to send the item back.
The conditions
The item must be in its original condition, with its tags and packaging. That is the only substantive requirement: a product that has been worn, washed or damaged is no longer resellable, and the seller is entitled to refuse the return.
What cannot be taken back
Food, personal-care and hygiene products once opened, underwear, and personalised items. Those exclusions are hygiene-related, or due to the item having been made for you. Unopened and intact, those same items follow the standard rule.
Who pays for the return
If the return is due to a defect, a seller error, or an item not matching its description, the return is covered. If you simply change your mind, the return shipping is yours to pay — the counterpart of not having advanced anything when ordering.
The refund
Once the item is received and checked by the seller, the refund is processed within 5 to 7 working days. Since you paid in cash on delivery, it is made by bank transfer: your details will be requested at that point.
Frequently asked questions
Can I exchange instead of returning?
Yes, in agreement with the seller and provided the size or colour you want is available. Ask for it when you submit the return request.
What if the seller does not respond?
Open a dispute from that order: our team takes over the case and decides. It exists precisely for when direct discussion leads nowhere.