Selling online in Tunisia is not blocked by technology: the real obstacles are buyer trust, getting paid, and delivery. This guide explains how those three work in practice, and what Tounyx handles for you.
Obstacle number one: trust
A Tunisian buyer discovering an unknown store asks one simple question: what if I pay and receive nothing? That is why cash on delivery dominates local e-commerce. Selling on a marketplace inherits an answer to that question: your store is approved before it goes live, your page shows your products and the reviews real buyers left, and the customer only pays once the parcel is in their hands.
Getting paid: who collects the money, and when
With cash on delivery, money moves in cash at the moment the parcel changes hands. You are not the one chasing it: Tounyx collects from the customer, then transfers your balance every month with a detailed statement. One consequence to build into your numbers: an order is not a sale until it is delivered. A parcel refused at the door produces no revenue — and no commission is charged on it.
Delivery: 24 governorates, without a carrier contract
Negotiating with a carrier yourself when starting out is hard: good rates require volume. Going through the marketplace means using logistics partners already in place across all 24 governorates. The rate charged depends on the buyer's zone and is shown to them before they confirm — so there is never a bad surprise at the door, which mechanically reduces refusals.
What it costs
No subscription, no setup fee: a single 10% commission on completed sales, and 0% during your first three months. A sale refused at delivery generates no commission, because no sale happened. The exact terms are on the Sell page.
Frequently asked questions
How long until I'm live?
Creating the store takes a few minutes. Our team then approves it, and every published product goes through a check before appearing in the catalogue. That check is what makes the marketplace credible to buyers — which is what makes it useful to you.
Can I keep selling on my own Facebook page?
Yes, nothing commits you to exclusivity. Many sellers use social media to get known and the marketplace for collection, delivery and search visibility.